NDIS Support Coordination in Canberra and Queanbeyan
An NDIS plan only helps you if you can understand it, connect with the right supports and adjust when things change. CCS Support Coordination helps participants put their plans into action, while building the knowledge and confidence to take greater control over their own supports.
Support Coordination is a capacity-building support. It can help an NDIS participant understand their plan, connect with providers and community supports, coordinate services, resolve barriers and build the skills to manage supports more independently. It’s available when Support Coordination funding is in the participant’s NDIS plan.
Where a support coordinator adds value
What can a CCS support coordinator help with?
Support Coordination covers a wide range of practical, capacity-building work — from understanding your plan through to preparing for your next NDIS review.
Support Connection
Support Connection helps you understand the plan, connect with services and start using funded supports. It generally suits participants who need a lighter level of help to get their support arrangements established.
Coordination of Supports
Coordination of Supports offers more ongoing assistance for participants with multiple providers, changing needs, service barriers or more complex arrangements. The work can involve coordinating services, resolving points of failure, strengthening informal and mainstream supports, and building the participant’s ability to direct their own supports.
CCS currently describes these as Level 1 and Level 2 Support Coordination. Check the exact wording in your plan before support begins.
Is this support right for you?
Who may benefit from Support Coordination?
You may benefit if you:
None of this automatically means Support Coordination will be funded — the support still needs to be included in your NDIS plan.
Independent choice and conflict of interest
CCS provides both Support Coordination and direct disability supports. That can be convenient, but it also means choice and transparency need to be protected.
Your support coordinator should
What independence and transparency look like in practice
Using CCS for Support Coordination does not mean you have to use CCS for direct supports too.
Changing your support coordinator
You can choose your Support Coordination provider. If your current arrangement isn’t working, CCS can talk through your service agreement, notice period, outstanding actions, information handover and any immediate continuity risks. Don’t cancel an essential service before a safe transition is confirmed.
Local and remote Support Coordination
CCS provides local Support Coordination across Belconnen, Gungahlin, Inner North, Inner South, Woden, Weston Creek, Tuggeranong, Queanbeyan and nearby areas. Delivery may be face-to-face, phone or online, depending on participant preference, need and availability.
For participants in Sydney, Melbourne and regional or rural Australia, CCS provides Support Coordination remotely, through scheduled phone calls, video meetings, email and agreed digital tools. We don’t represent these remote services as local face-to-face delivery. Learn about Remote Support Coordination Across Australia →
How to get started
Our Support Coordination process
Initial conversation
We ask what’s working, what’s not, and what you want from a coordinator.
Plan and funding check
With your consent, we review the relevant plan information and confirm the funded support.
Service agreement
We explain the scope, fees, responsibilities, consent and communication arrangements.
Priority action plan
We agree on immediate needs, longer-term goals and who will do what.
Coordination and monitoring
We help get services established, follow up on actions and check whether supports are actually working.
Capacity and reporting
We involve you in decisions, document outcomes and prepare relevant information for your planning conversations.
Frequently asked questions
Support Coordination questions, answered plainly
Yes. To purchase Support Coordination with NDIS funding, the relevant support needs to be in your plan. If you’re not sure, CCS can help you find the right wording — but we can’t add funding or guarantee the NDIA will fund it.
A support coordinator can help you understand budgets and how services fit within your plan, but they don’t handle your money. Plan managers process provider invoices and handle financial administration — Support Coordination and plan management are different services.
No. We can identify options, talk through suitability and help you ask the right questions. The final choice belongs to you, or your authorised decision-maker.
Yes, within the scope of Support Coordination. We can help identify risks, contact relevant providers with consent, explore alternatives and coordinate next steps. CCS is not an emergency or crisis-response service — call Triple Zero for immediate danger, and use the appropriate health or emergency service for urgent clinical needs.
Yes, with the participant’s consent, or where a legally authorised representative is involved. We clarify who can receive information and make decisions before sharing any personal details.
Contact frequency depends on your goals, current risks, preferred communication and available funding. We agree the expected approach at onboarding, and review it when circumstances change.
Yes. You can use CCS solely for Support Coordination and choose other organisations for direct supports. Your coordinator should present options fairly and respect whatever you decide.
Yes. CCS provides remote Support Coordination for eligible participants in Sydney, Melbourne and regional or rural Australia, delivered by phone, video meeting, email and other agreed remote methods. We don’t offer face-to-face CCS Support Coordination outside Canberra and Queanbeyan.
Start with a clear conversation
If you have Support Coordination funding, let’s use it well
Contact CCS if you want practical help implementing your plan. You can refer yourself, or a family member, nominee, Local Area Coordinator, hospital team or other professional can refer on your behalf with appropriate consent.
