NDIS Transport · Canberra & Queanbeyan

NDIS Transport Assistance in Canberra and Queanbeyan

Getting to the right place safely and on time matters for work, study, health appointments and community participation. CCS provides planned transport assistance for eligible NDIS participants, with the purpose, support needs and charges agreed before travel.

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Quick answer
What can NDIS transport support be used for?

NDIS transport supports may help eligible participants who can’t travel or use public transport independently because of disability. Depending on the plan, that might cover travel for work, study, appointments, day programs, or community, social and recreational activities.

PlannedAGREED BEFORE TRAVEL
ACT& QUEANBEYAN NSW

How transport support works

Transport support through CCS

Depending on your plan and agreed service, CCS may assist with the following — each agreed with you before the trip.

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Community activitiesTravel to and from community activities, connecting with Social and Community Participation support where relevant.
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Work, education or trainingTransport to work, education or training.
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Health appointmentsAttending health or allied health appointments.
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Shopping and errandsShopping and essential errands connected to a support shift, often paired with Assistance with Daily Life.
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Learning a travel routeLearning and practising a familiar travel route.
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Safe vehicle accessGetting in and out of the vehicle safely within the agreed support plan.
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Coordinated transportCoordinating transport as part of a community participation service.

Before every trip

Clear arrangements before the trip

01Pickup & destinationThe pickup and destination details are confirmed in advance.
02Worker supportWhether a support worker is required during the activity.
03Support needsMobility, communication or behavioural support needs.
04Accessible vehicleWhether an accessible or specialised vehicle is required.
05Time & chargesExpected worker time and transport-related charges.
06DelaysWhat happens if the participant or appointment is delayed.
07Emergency contactsEmergency contacts and relevant risk controls.
Transport funding is not the same for everyone

NDIS transport can appear in different parts of a plan and be paid or claimed in different ways — recurring transport funding, provider travel and activity-based transport are not interchangeable terms. CCS will explain the charges for its own service, but confirm how your funding actually works with your support coordinator, plan manager or the NDIA if you’re unsure.

Frequently asked questions

Transport questions, answered plainly

CCS may provide transport and disability support to get to an appointment, where it fits your plan and the agreed service. We don’t provide emergency medical transport.

Yes, if support during the activity is part of the agreed service and appropriately funded. Worker support time and transport charges should be explained before you book.

Accessible vehicle availability and required equipment need to be confirmed for each enquiry — don’t assume a standard vehicle will suit a participant who uses a wheelchair or needs specialised transfer support.

Availability depends on the requested time, location, worker capacity and service agreement. Ask CCS about your exact journey and schedule.

No. For a life-threatening or time-critical emergency, call Triple Zero. CCS transport needs to be planned and agreed in advance.

Ready when you are

Plan your next journey

Give us the pickup suburb, destination, timing, frequency and support requirements, and CCS will confirm whether we can deliver the transport safely and reliably.

Request Transport Information Call 1800 320 810