Referrals · Start a referral to CCS

Make an NDIS Referral to CCS

Participants can refer themselves to CCS. Referrals can also come from family members, nominees, support coordinators, Local Area Coordinators, hospital teams, allied health professionals and other services — as long as the participant has consented, or the referrer has appropriate authority.

Start Referral Form Call 1800 320 810
Quick answer
Who can refer to CCS?

Participants can refer themselves. Family members, nominees, support coordinators, Local Area Coordinators, hospital teams, allied health professionals and other services can also refer — as long as the participant has consented, or the referrer has appropriate authority.

5STEPS FROM REFERRAL TO SUPPORT
6SECTIONS IN THE REFERRAL FORM

Where a referral can go

Services you can refer to

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Support CoordinationHelp understanding an NDIS plan and connecting with the right providers.
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Remote Support CoordinationFor participants outside Canberra and Queanbeyan.
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Assistance with Daily LifePersonal care, meals, household tasks and everyday routines at home.
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Social and Community ParticipationSupport to pursue interests and take part in community life.
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NDIS TransportSafe, reliable travel to appointments, work, study or community activities.
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Mental Health and Autism SupportSupport workers who understand routines, communication and emotional safety.
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Supported Independent LivingDaily support at home for people with higher support needs.

What to include

Information that helps us respond

You don’t need to send every document in the first form. The following information helps CCS understand the request:

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Participant detailsParticipant name and preferred name.
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Age and locationAge and suburb.
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Contact preferencesPreferred contact method and communication requirements.
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Referrer detailsName and authority of the person making the referral.
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Requested serviceRequested service and preferred start timing.
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Funding informationRelevant NDIS funding or plan management information.
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GoalsGoals and expected outcomes.
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SchedulePreferred days, times and support frequency.
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Support requirementsMobility, health, communication or behaviour support requirements.
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Risks and gapsImportant risks, current service gaps or transition deadlines.
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Worker preferencesIncluding gender, language or cultural considerations.
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Other contactsOther providers or decision-makers who may need to be involved.

Only ask for what’s necessary at each stage. Sensitive documents should be collected through a secure method, not an unprotected general email form.

From enquiry to support

What happens after a referral?

Referral review

CCS reviews the requested service, location, timing and initial support information.

Contact and consent

We contact the participant or authorised person using their preferred method and confirm consent to proceed.

Suitability discussion

We ask further questions about goals, funding, risks, worker requirements and current services.

Capacity check

CCS confirms whether we have the right registration, competencies and workforce capacity.

Service agreement and onboarding

If the service is a good fit, we explain fees, responsibilities, documents and the proposed start plan.

Submitting a referral doesn’t guarantee service acceptance or an immediate start. CCS will give you an honest response about suitability and capacity once we’ve reviewed the information.

Support Coordination referrals

What to include for Support Coordination

For a Support Coordination referral, include the type of Support Coordination funded, plan dates, available budget if known, immediate plan implementation needs, current providers, risks of service breakdown, and any upcoming reassessment or transition date. If the participant lives outside Canberra and Queanbeyan, note that the requested CCS service is remote only, and include preferred phone, video or email arrangements.

Refer for Support Coordination

SIL referrals

What to include for a SIL enquiry

For a SIL enquiry, include the participant’s preferred area, current living situation, approved home and living supports, accessibility needs, daily and overnight support requirements, compatibility considerations and target move timing. We can request relevant assessments securely once initial consent is given.

Make a SIL Enquiry
Urgent and emergency situations

The referral form is not monitored as an emergency service. If someone is in immediate danger, call Triple Zero. For urgent clinical or mental health needs, contact the appropriate health or crisis service. Existing CCS participants with an urgent service issue should use the agreed after-hours or escalation contact.

What the secure form asks for

Referral form, section by section

Open the secure referral form below — it opens in a new tab so nothing you type is ever lost if your connection drops. A preview of every field is also included further down, so you know what to have ready before you start.

Ready when you are. This link opens CCS’s secure Jotform referral form in a new tab.

Open the Secure Referral Form →

Takes about 5–10 minutes. You can save partial progress if you need to step away.

Section 1: Participant details

Participant first and last name Preferred name Date of birth Suburb and postcode Phone and email Preferred contact method Communication or accessibility requirements

Section 2: Referrer details

Referrer name Organisation and role Relationship to participant Phone and email Participant consent confirmed: Yes / No / Not applicable due to authority

Section 3: Requested service

Support Coordination Remote Support Coordination outside Canberra and Queanbeyan Assistance with Daily Life Social and Community Participation Transport Mental Health and Autism Support Supported Independent Living Unsure / want to discuss

Section 4: Support request

What support is needed? What outcome is the participant seeking? Preferred schedule or timing Important risks or service gaps Worker preferences or required competencies

Section 5: NDIS information

NDIS number, collected only if required at this stage Plan start and end dates Plan management type Relevant funded support Current support coordinator or plan manager

Section 6: Consent and privacy

Consent to CCS contacting the participant or authorised representative Acknowledgement of the privacy notice Preferred secure method for further documents

Ready to refer?

Complete the secure referral form

Complete the secure referral form, or contact CCS if you’d rather discuss suitability before sharing detailed participant information.

Start Referral Talk to CCS First