For professional referrers across Canberra and Queanbeyan

Refer with confidence. Stay informed. Keep the participant at the centre.

Support Coordinators, Social Workers and Local Area Coordinators need more than a provider list. You need a responsive support partner who communicates clearly, respects professional boundaries and gives you useful visibility once support begins.

Make a participant referralDiscuss suitability first
Canberra & QueanbeyanLocal service focus
Participant-centredChoice, dignity and individual goals
Clear documentationInformation that supports collaboration
Fit before placementNo pressure to proceed

Built around your role

Different referrers ask different questions. We understand that.

The participant's goals remain central, but the information each professional needs can be different. CCS adapts the conversation without blurring responsibilities.

SC

For Support Coordinators

Know whether everyday support is working without spending coordination hours chasing routine updates.

  • Progress notes and agreed summaries
  • Incident context and follow-up visibility
  • Patterns that may affect risks or goals
  • Clear communication before service gaps grow
SW

For Social Workers

Refer into a service that respects consent, dignity, psychosocial context and the wider support network around the person.

  • Clear intake and transition communication
  • Respect for safeguarding and professional boundaries
  • Collaboration with families and treating teams
  • Support matched to routines and individual needs
LAC

For Local Area Coordinators

Give participants a clear pathway to discuss local supports, without implying endorsement or limiting their choice of provider.

  • Plain-English service information
  • Honest discussion of location and capacity
  • A simple referral or enquiry pathway
  • No obligation to proceed after an enquiry

The CCS referral promise

We will not say yes before we understand what the participant actually needs.

A quick placement that is poorly matched creates stress for everyone. CCS starts with suitability, consent, goals, risks, location, funding and workforce capacity.

Clear answerWe explain whether the requested support appears suitable.
Clear next stepYou know what information or discussion is needed next.

What professional referrers can expect

Less ambiguity from enquiry to support.

Good referrals are not measured by how quickly a form is submitted. They are measured by whether the participant reaches support that is appropriate, understood and workable.

✓
A practical suitability discussionWe consider the participant's goals, support requirements, preferred location, timing and compatibility.
✓
Consent-led communicationInformation is shared with nominated people according to consent and agreed communication arrangements.
✓
Respect for each professional's roleCCS provides service information and observations without presenting them as clinical, planning or funding decisions.

Useful visibility after support begins

Reporting that helps the team see what is changing.

Where relevant and authorised, CCS can provide information that helps Support Coordinators, Social Workers and other stakeholders understand daily support, emerging concerns and progress.

✉

Progress notes

Clear records of support delivered, participant engagement, activities, routines and relevant observations.

⚑

Incident follow-up

Information about what occurred, immediate responses and matters requiring further review, subject to reporting arrangements.

◷

Progress summaries

A more manageable overview of progress, concerns, patterns and follow-up areas when regular summaries are agreed.

▤

ABC chart context

Where ABC charting is part of the participant's support arrangements, recorded patterns can inform team discussions.

Important: CCS reporting supports communication and service review. It does not replace clinical assessment, behaviour support practitioner oversight, statutory reporting or decisions made by the NDIA.

A straightforward referral pathway

Start with a conversation. Proceed only if the fit is right.

Send an enquiry or referral

Share the essential details through the referral form, by phone or by email.

We review suitability

CCS considers the requested service, location, goals, risks, timing and current capacity.

We speak with the right people

With appropriate consent or authority, we clarify requirements with the participant and relevant stakeholders.

A clear decision is made

If the service is suitable, onboarding can proceed. If it is not, we explain that honestly.

When CCS may be worth considering

A local option for participants who need practical, reliable support.

Referral conversations may cover

Suitability depends on the participant's plan, goals, circumstances and the capacity available at the time.

  • Supported Independent Living and current vacancies
  • Assistance with Daily Life and personal support
  • Social and community participation
  • NDIS transport and appointment support
  • Mental health and autism-informed support

Information that helps us respond

You do not need to send every sensitive document at the first contact. Start with what is necessary to understand the request.

  • Participant consent or the referrer's authority
  • Suburb, requested service and preferred timing
  • Goals, communication needs and key support requirements
  • Known risks, accessibility or compatibility considerations
  • Relevant funding or plan-management information
Start a referralCheck current SIL vacanciesView CCS services

Questions from referrers

Clear answers before you share participant information.

Can Social Workers and Local Area Coordinators refer to CCS?

Yes. Participants may enquire directly, and professional referrals can come from Support Coordinators, Social Workers, Local Area Coordinators, hospital teams, allied health professionals and other services where the participant has consented or the referrer has appropriate authority.

Can I discuss suitability before completing a referral form?

Yes. You can contact CCS for an initial conversation about the requested service, location and general support requirements before submitting detailed participant information.

Will CCS share progress information after support starts?

CCS can share relevant progress notes, incident information and agreed summaries with authorised stakeholders where participant consent and communication arrangements allow.

Does submitting a referral guarantee acceptance?

No. CCS reviews suitability, risks, requested timing, registration requirements and workforce capacity before confirming whether support can proceed.

What should be included in a SIL enquiry?

Helpful initial information includes the preferred area, current living situation, relevant home and living supports, accessibility needs, daily and overnight requirements, compatibility considerations and the preferred move timing.

How is sensitive information handled?

Only information necessary for the relevant stage should be collected. CCS can discuss an appropriate secure method for sharing sensitive assessments or documents after the initial referral and consent checks.

Refer with confidence

A good referral should leave the participant with more clarity, not more pressure.

Tell us what support is being considered. We will listen, ask the practical questions and give you an honest next step.

Make a participant referralTalk with CCS first