Contact CCS or make a referral
Contact Coordinated Care Services
Tell us what you need and we'll explain the next practical step — or, if you're ready to refer a participant, jump straight into the secure referral form. Participants can refer themselves; family members, nominees, support coordinators, Local Area Coordinators, hospital teams, allied health professionals and other services can refer too, as long as the participant has consented or the referrer has appropriate authority.
Participants can refer themselves. Family members, nominees, support coordinators, LACs, hospital teams, allied health professionals and other services can also refer — as long as consent or authority is in place.
Contact details
Reach CCS directly.
Where a referral can go
Services you can refer to.
You don't need every document in the first form — the following gives CCS enough to respond.
What to include
Information that helps us respond.
Only what's necessary at each stage — sensitive documents are collected securely, not through an unprotected form.
From enquiry to support
What happens after a referral?
Referral review
CCS reviews the requested service, location, timing and initial support information.
Contact and consent
We contact the participant or authorised person using their preferred method and confirm consent.
Suitability discussion
We ask further questions about goals, funding, risks, worker requirements and current services.
Capacity check
CCS confirms whether we have the right registration, competencies and workforce capacity.
Agreement and onboarding
If it's a good fit, we explain fees, responsibilities, documents and the proposed start plan.
Submitting a referral doesn't guarantee service acceptance or an immediate start. CCS will give you an honest response about suitability and capacity once we've reviewed the information.
Support Coordination referrals
What to include for Support Coordination.
Include the type of Support Coordination funded, plan dates, available budget if known, immediate plan implementation needs, current providers, risks of service breakdown, and any upcoming reassessment or transition date. If the participant lives outside Canberra and Queanbeyan, note that the requested CCS service is remote only, and include preferred phone, video or email arrangements.
Refer for Support CoordinationSIL referrals
What to include for a SIL enquiry.
Include the participant's preferred area, current living situation, approved home and living supports, accessibility needs, daily and overnight support requirements, compatibility considerations and target move timing. We can request relevant assessments securely once initial consent is given.
Make a SIL EnquiryGetting ready
Before contacting CCS.
It helps if you know the following — but you can still contact us if you don't have every answer.
What the secure form asks for
Referral form, section by section.
A preview of every field, so you know what to have ready before you start.
- Participant first and last name
- Preferred name
- Date of birth
- Suburb and postcode
- Phone and email
- Preferred contact method
- Communication or accessibility requirements
- Referrer name
- Organisation and role
- Relationship to participant
- Phone and email
- Participant consent confirmed: Yes / No / Not applicable due to authority
- Support Coordination
- Remote Support Coordination outside Canberra and Queanbeyan
- Assistance with Daily Life
- Social and Community Participation
- Transport
- Mental Health and Autism Support
- Supported Independent Living
- Unsure / want to discuss
- What support is needed?
- What outcome is the participant seeking?
- Preferred schedule or timing
- Important risks or service gaps
- Worker preferences or required competencies
- NDIS number, collected only if required at this stage
- Plan start and end dates
- Plan management type
- Relevant funded support
- Current support coordinator or plan manager
- Consent to CCS contacting the participant or authorised representative
- Acknowledgement of the privacy notice
- Preferred secure method for further documents
Ready to refer?
Complete the secure referral form.
Prefer to talk first? Call 1800 320 810 to discuss suitability before sharing participant details.
Participants and families should have a clear way to give feedback or make a complaint without it affecting their service. CCS provides accessible alternatives for people who can't use the online form.
CCS is not an emergency service. If someone is in immediate danger, call Triple Zero. For urgent clinical or mental health needs, contact the appropriate health or crisis service. Existing CCS participants with an urgent service issue should use the agreed after-hours or escalation contact.
Plain-English answers
Contacting CCS, answered plainly.
Call 1800 320 810 during business hours. If we don't answer, leave your name, number, preferred contact method and a brief reason for calling. Don't leave unnecessary sensitive information in a voicemail.
Please call or email ahead before visiting the Dickson office, as reception hours and visitor access can vary. Let us know if you'd like to arrange an appointment and we'll confirm a suitable time.
Please don't attach NDIS plans or clinical documents to the general contact form. Let us know you have documents to share and CCS will arrange a secure way to send them.
Yes. CCS will confirm the participant's consent, or the person's authority, before discussing or sharing any personal information.
Ready to talk or refer?
Tell us what you need.
Tell us what you need, and we'll explain the next practical step.
