📝
Understanding and implementing your plan
We explain relevant budgets, goals, plan dates and support categories, then help turn that into clear priorities and actions.
1plan, made clear
Registered NDIS provider · Remote Support Coordination nationwide
Remote NDIS Support Coordination Across Australia
Your support coordinator doesn’t need to live in the same city to help make your NDIS plan work. CCS provides remote Support Coordination to eligible participants across Australia, through scheduled phone calls, video meetings, email and other agreed communication methods.
CCS is based in Canberra. Outside Canberra and Queanbeyan, this is a remote-only service — it doesn’t include face-to-face meetings with a local CCS coordinator.
Quick answer
How does remote Support Coordination work?
Remote Support Coordination delivers the same core coordination functions through phone, video and secure digital communication. A CCS coordinator can help you understand your NDIS plan, research providers, organise services, work through barriers, monitor support arrangements and build your confidence managing your plan — all without being physically located in your area.
AUNATIONWIDE ELIGIBILITY
0OFFICE VISITS NEEDED
SydneyMelbourneRegional & rural AustraliaBy phoneBy video meetingBy emailFace-to-face: Canberra & Queanbeyan SydneyMelbourneRegional & rural AustraliaBy phoneBy video meetingBy emailFace-to-face: Canberra & Queanbeyan
Wherever you live
What a remote support coordinator can help with
From understanding your plan to responding when a provider falls through, a CCS remote coordinator works through the same core functions as a face-to-face coordinator — just delivered by phone, video and secure digital communication.
🔍
Finding providers in your area
Your coordinator can research service options where you live, help you compare providers, and support you to ask the right questions about availability, skills, pricing and service agreements. CCS can’t guarantee a suitable local provider will be immediately available.
🤝
Coordinating different services
We can communicate with authorised providers, family members, nominees, mainstream services and allied health professionals to clarify who’s doing what and cut down on gaps or duplication.
⚠️
Responding to provider breakdown
If a provider withdraws, stops meeting your needs or can’t continue, we can help you review notice requirements, identify alternatives and plan a transition that accounts for continuity and risk.
📋
Preparing for NDIS planning conversations
We can help organise information about outcomes, changing needs, underused supports, service gaps and provider reports, so you can walk into reassessments or change discussions with more confidence.
🌱
Building your capacity
Remote coordination should still keep you fully involved. We share information, explain processes and support you to make decisions — the plan stays yours to direct.
Where CCS delivers remote coordination
Remote Support Coordination in your part of Australia
01SydneyRemote Support Coordination for eligible participants across Sydney.
02MelbourneRemote Support Coordination for eligible participants across Melbourne.
03Regional & rural AustraliaRemote Support Coordination for eligible participants outside major cities.
In Canberra or Queanbeyan?
CCS delivers face-to-face Support Coordination in Canberra and Queanbeyan — remote coordination is for participants outside these areas.
📍
SydneyRemote-only Support Coordination for eligible Sydney participants.
📍
MelbourneRemote-only Support Coordination for eligible Melbourne participants.
📍
Regional & rural AustraliaRemote-only Support Coordination for eligible participants outside major cities.
How it works, start to finish
How remote coordination is delivered
Initial contact
Tell us where you live, the Support Coordination funded in your plan, and what you need help with.
Remote suitability check
We discuss communication preferences, technology access, privacy, risks and whether remote delivery will actually work for you.
Consent and service agreement
CCS explains the scope, fees, communication methods, information sharing and responsibilities.
Priority plan
You and your coordinator agree on immediate issues, goals, contact frequency and actions.
Ongoing coordination
Meetings happen through agreed remote methods, with clear follow-up and documentation.
What remote Support Coordination does not include
Remote Support Coordination doesn’t mean CCS has an office or local workforce in your city or town. It doesn’t include in-person home visits, physically attending appointments, or delivering direct support outside Canberra and Queanbeyan. CCS is not an emergency, crisis-response or clinical service. Call Triple Zero for immediate danger, and contact the appropriate local health or crisis service for urgent clinical needs.
Is it right for you?
Who may find remote coordination suitable
Remote Support Coordination may suit participants who fit any of the following.
✓
Comfortable with remote contactAre comfortable communicating by phone, video or email.
✓
Limited local choiceLive in an area with limited Support Coordination choice.
✓
Want an outside coordinatorWant a coordinator outside their existing local provider network.
✓
Providers across locationsNeed help coordinating providers across different locations.
✓
Prefer remote meetingsPrefer remote meetings because of mobility, health, sensory or scheduling needs.
✓
Support person availableHave a nominee, family member or support person who can join remote meetings when consented.
Remote delivery won’t suit everyone. CCS will discuss accessible alternatives and be upfront if a participant’s needs call for regular in-person coordination we can’t provide.
Accessible communication
Tell CCS about any communication, sensory, language or technology requirements. Depending on your needs and the systems available, meetings might use phone, video, email, written summaries, or involve an authorised support person. Sensitive information is exchanged through an approved secure method.
Frequently asked questions
Remote Support Coordination, answered plainly
Yes. The relevant Support Coordination support needs to be in your NDIS plan. CCS can help you find the right wording, but we can’t add or guarantee funding.
It can work well when communication methods are accessible, responsibilities are clear and the participant is comfortable with remote contact. Whether it suits you depends on your needs, risks, preferences and local circumstances.
CCS can research and discuss available options in your area. Provider availability and suitability vary, particularly in regional and remote communities, and can’t be guaranteed.
Yes, with the participant’s consent or appropriate legal authority. CCS confirms who can receive information before bringing others into meetings or correspondence.
No. Outside Canberra and Queanbeyan, CCS Support Coordination is remote only.
Work with CCS from your location
Wherever you are, we can talk it through
Tell us your location, preferred communication method, relevant plan funding and the main issues you want help resolving, and we’ll talk through whether remote Support Coordination is suitable and whether CCS has capacity.
