NDIS Articles
About CCS
Provider Overview
An overview of Coordinated Care Services: the NDIS supports on offer, the areas covered across Canberra and Queanbeyan, and how participants, families and referrers can get started.
Quick Answer
Coordinated Care Services (CCS) is an NDIS provider operating across Canberra and Queanbeyan, offering support coordination, home care, mental health and autism support, supported independent living and community access. Participants, families, support coordinators and other referrers can get in touch through a short enquiry or referral, with no obligation to proceed.
Key Takeaways
- CCS provides support coordination, home care, supported independent living, community access and mental health and autism support across the ACT and Queanbeyan region.
- Participants can be plan-managed, self-managed or agency-managed, and can be at any stage of their NDIS journey.
- Getting started usually begins with a short conversation about the participant’s current plan and goals, followed by a written service agreement.
Who Coordinated Care Services is
Coordinated Care Services is an NDIS provider working with participants across Canberra, Queanbeyan and surrounding areas. CCS supports people with a range of disability types and support needs, working alongside participants, families, support coordinators, plan managers and other professionals involved in a person’s NDIS plan.
The About CCS page sets out more detail on the organisation’s background and approach. This article is intended as a starting point for anyone trying to work out whether CCS’s services are a fit for their situation, and how to take the next step if so.
Services CCS provides
CCS offers a small number of core support types rather than a very broad general service list, which allows more consistent focus on each area. The main services are outlined below, each linking to a page with further detail.
- Support coordination — help understanding and implementing an NDIS plan, connecting with other providers, and preparing for plan reviews.
- Home care — daily living support delivered in a participant’s own home.
- Mental health and autism support — supports tailored to psychosocial disability and autism-related needs.
- Supported independent living (SIL) — support for people living in shared or individual accommodation who need assistance with daily tasks.
- Community access — support to take part in community, social and recreational activities.
Areas CCS covers
CCS operates primarily across Canberra and Queanbeyan, including Belconnen, Woden, Tuggeranong and Gungahlin. Local coverage detail is set out on the NDIS provider Canberra and NDIS provider Queanbeyan pages.
For participants outside these areas, CCS also provides remote support coordination, including for people in regional areas of Australia. Anyone unsure whether their location is covered is welcome to ask directly rather than assuming either way.
Who CCS supports
CCS works with participants across a range of ages and disability types, and across all three NDIS funds management types described in the plan management types guide: agency-managed, plan-managed and self-managed. Whether a support is appropriate for a given participant depends on what is listed in their current plan, including whether it meets the reasonable and necessary criteria for that participant.
Some participants come to CCS with an existing plan and a clear idea of what they need. Others are earlier in the process, for example still preparing for a first NDIS planning meeting, and are looking for a provider who can help them understand their options once a plan is approved.
How to get started with CCS
- Get in touch through the contact page, by phone, email or the online enquiry form.
- Discuss the participant’s current NDIS plan, goals and the specific supports being considered.
- Review and, if both sides are comfortable proceeding, sign a written service agreement — see the guide on questions to ask before signing for what to check first.
- Begin supports, with regular contact about how things are going.
- Review progress ahead of each plan reassessment meeting, adjusting supports as the plan changes.
For support coordinators and other referrers
Support coordinators, plan managers, allied health professionals and other referrers can also reach out on behalf of a participant. The page for support coordinators outlines how CCS works with referring professionals, including typical response times and what information is useful to include in a referral.
Free NDIS tools from CCS
Alongside direct supports, CCS publishes two free tools that participants, families and support coordinators can use without needing to contact CCS first: the NDIS budget calculator, for estimating how far a plan’s funding might stretch across common supports, and the pay rate calculator, for checking current SCHADS award pay rates relevant to disability support work.
Why some participants prefer a local Canberra or Queanbeyan provider
Some participants are open to working with providers based anywhere in Australia, while others prefer a provider with a physical presence in their own region. A local provider can make it easier to schedule in-person visits, understand local services and transport options, and meet face to face when planning or reviewing supports.
This is a matter of personal preference rather than a fixed rule, and CCS is happy to discuss whether a local or remote arrangement, including remote support coordination, would suit a particular participant’s situation.
What to expect in the first few weeks of support
After a service agreement is signed, most participants can expect an initial period where the provider is confirming details, introducing the relevant support workers or coordinator, and setting up any scheduling or reporting arrangements. This settling-in period is a reasonable time to raise questions about communication, routine and any early adjustments that might be needed.
Participants receiving support coordination can expect their coordinator to begin working through the goals in their current plan, connecting with other providers as needed, and keeping records that will be useful ahead of the next plan reassessment meeting.
Switching to CCS from another provider
Participants are free to change providers at any point, and this includes changing support coordinators or other support types if the current arrangement is not working well. The guide on signs it might be time to change your support coordinator outlines some common indicators worth considering.
Where a plan is not providing enough funding for a support a participant needs, it is also worth reviewing the guide on what to do if your NDIS plan doesn’t have enough funding before assuming a switch in provider alone will resolve the issue.
Families and nominees supporting a participant through a change in provider may also find the guide on NDIS nominees and decision-making support useful background reading.
If something doesn’t go as expected
Occasionally a support arrangement does not go as planned, whether due to a communication breakdown, a scheduling issue or a disagreement about what was agreed. CCS encourages participants to raise concerns directly in the first instance, and the guide on understanding the NDIS complaints process explains the options available if a concern cannot be resolved directly with a provider.
Working with families, guardians and nominees
Many participants are supported by a family member, guardian or nominee who is closely involved in decisions about supports. CCS is comfortable including these people in conversations about services, provided the participant is comfortable with that involvement, and can adjust how information is shared depending on each family’s preferences.
Where a participant has a nominee making decisions on their behalf, CCS follows the arrangements set out in the participant’s plan, consistent with the general approach described in the guide on NDIS nominees and decision-making support.
Accessibility and communication preferences
Participants communicate in different ways, and CCS aims to adapt to a participant’s preferred method of contact, whether that is phone, email, text message, an interpreter, or communication through a support person. Mentioning a preference early, ideally during the first conversation, makes it easier for CCS to set expectations correctly from the outset.
This also applies to participants who prefer supports and paperwork explained in plain language rather than technical NDIS terminology, which is the same approach taken throughout the guides on the CCS articles page.
Cost and funding questions
Costs for CCS supports follow the relevant NDIS price limits set by the NDIA, in the same way as other registered providers. Participants wanting a general sense of how far their funding might go across common supports can use the NDIS budget calculator before their first conversation with CCS, and those specifically interested in support coordination pricing can also read the 2026 support coordination pricing guide.
Working alongside other providers
Participants are not required to use CCS for every support in their plan. It is common for a participant to use CCS for one service, such as support coordination or home care, while another provider delivers a different support, such as allied health or transport. CCS coordinates with other providers where relevant, particularly when support coordination is involved, so that supports work together rather than in isolation.
Being clear about what falls outside CCS’s services
Being upfront about what a provider does not offer is as useful as describing what it does. CCS focuses on the specific supports outlined earlier in this article, and does not provide every NDIS support type. Where a participant needs a service outside this list, such as certain allied health therapies, CCS can generally point toward the kind of provider to look for, even where a direct referral is not available.
Important terms to understand
Main topic: Coordinated Care Services — NDIS provider overview
Related terms: Support coordination, home care, supported independent living, community access, mental health and autism support
Local context: Canberra, Queanbeyan, Belconnen, Woden, Tuggeranong, Gungahlin
Questions people often ask before choosing a provider
Many participants compare more than one provider before deciding who to work with, which is a reasonable approach regardless of which provider they eventually choose. The guide on questions to ask before signing a service agreement covers cost, cancellation terms and communication style in detail.
Participants who already have a support coordinator and are wondering whether to continue with them may find the guide on signs it might be time to change your support coordinator useful, along with the comparison in support coordination vs plan management.
Before you contact CCS
- Have a copy of the current NDIS plan on hand, if one exists.
- Know roughly which supports are being considered.
- Note whether funding is agency-managed, plan-managed or self-managed.
- Write down any questions about cost, availability or fit in advance.
- Decide whether a family member, advocate or support coordinator will be involved in the conversation.
Common misunderstandings about getting started
- Assuming a referral must come from a support coordinator — participants and families can make contact directly.
- Waiting until a plan review to ask questions, rather than raising them as soon as they come up.
- Assuming all NDIS providers offer the same services in the same way, rather than checking what a specific provider actually delivers.
- Not mentioning a preferred communication style or accessibility need at the first conversation.
How this applies locally
Participants across Canberra and Queanbeyan, including Belconnen, Woden, Tuggeranong and Gungahlin, can contact CCS to discuss support coordination, home care, mental health and autism support, supported independent living or community access. CCS also supports participants in regional areas through remote support coordination.
Ready to Get in Touch?
CCS is happy to answer questions about services, coverage and how a referral works, with no obligation to proceed.
Related CCS Guides and Services
Official NDIS References
Frequently Asked Questions
Is CCS a registered NDIS provider?
Yes, CCS is an NDIS provider operating across Canberra and Queanbeyan and surrounding areas.
Which areas does CCS cover?
Canberra and Queanbeyan, including Belconnen, Woden, Tuggeranong and Gungahlin, with remote support coordination available for regional participants elsewhere in Australia.
Can self-managed participants use CCS?
Yes. CCS works with participants who are agency-managed, plan-managed and self-managed.
Do I need a referral from a support coordinator to contact CCS?
No. Participants and families can contact CCS directly, and support coordinators or other professionals can also refer on a participant’s behalf.
What happens after I make an enquiry?
CCS will usually discuss the participant’s current plan and goals, then set out what a service agreement would involve before anything is signed.
This article is general information only. Always check the participant’s current NDIS plan and official NDIS guidance, and speak with CCS directly for advice on individual circumstances.
